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Ward End Medical Centre

Tel: 0121 327 0131 / 0121 327 1049

Electronics, Phone, Mobile Phone

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Information

Appointments<br>Information

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Repeat <br>Prescriptions

New
Patients

New<br>Patients

Sick
/ Fit Notes

Sick <br>/ Fit Notes

Test
Results

Test<br>Results

Online
Services

Online<br>Services

Local and NHS services

The surgery works in partnership with local and NHS service providers and groups.

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Find urgent treatment centres
Find an NHS dentist
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Health A to Z
Medicines A to Z
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My Planned Care NHS
If an urgent consultation is required after the surgery is closed, please telephone the BADGER Emergency GP service on 0121 766 2145. BADGER is an emergency out-of-hours service staffed by GPs and nurses. A doctor or nurse will be there to talk to you. Depending on your condition, the doctor will make arrangements for you to be seen. The Practice commissions this service for its patients.


111 & 999

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.


NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.


In case of a life-threatening emergency, please dial 999.

The Children’s Hospital Emergency Department is incredibly busy – those who are not seriously ill will face very long waits to be seen and may need to go elsewhere for help.

Remember, the Children’s Hospital Emergency Department can’t help with dental or eye issues.
– For an eye emergency, please attend the Midland Eye Centre at Dudley Road open 9am to 7pm.
– NHS 111 can help with finding and accessing an Emergency Dentist.

There are things you can try before visiting, such as:
– View the ‘virtual consultations’ to hear doctors’ advice on the most common reasons people come to the Emergency Department.
– Visit Healthier Together, a website recommended by our doctors, which has advice and resources for parents and young people.
– Visit 111 online (for children aged 5 and over) answer questions about your symptoms on the website and they will tell you what to do next.

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Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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You and Your General Practice

https://www.england.nhs.uk/long-read/you-and-your-general-practice-english

Healthwatch Birmingham and Solihull Contact Us – Healthwatch Birmingham & Solihull Email: info@healthwatchbsol.org.uk

Telephone: 0800 652 5278

Write to: PO Box 16875 – Birmingham – B16 6TN

NHS Birmingham and Solihull ICB Compliments, concerns and complaints : NHS Birmingham and Solihull Email: bsol.patientexperience@nhs.net Telephone: 0121 203 3313 Write to: NHS Birmingham and Solihull Integrated Care Board, Patient Experience and Complaints Team, Alpha Tower, 8th Floor, Suffolk Street Queensway, Birmingham, B1 1TT

Patient Participation Group

The Patient Participation Group (PPG) is a partnership collaboration between a group of patients, carers and practice staff who meet to improve the service of the practice.

We are looking to relaunch the PPG in January 2026 and we will meet quarterly.

A copy of the group’s Term of Reference and PPG Confidentiality Policy will made available all members.

Minutes will be added to the practice website after each meeting.

If you are interested in joining the group, please see FAQs and contact us at: nhsbsolicb.wardendmedicalcentre@nhs.net

FAQs

Q: What is a PPG for?

A: Help the practice improve services.

A: Act as ambassadors for the practice.

A: Help with communication between practice and patients.

Q: What isn’t a PPG?

A: A forum for complaints.

A: A way of gaining medical advice.

Q: How do PPGs work?

A: PPGs meet on a quarterly basis.

A: The PPG is run jointly by practice and PPG group.

A: They will be consulted on any changes involving patients.

A: PPG Chair and secretary will be patients, not a staff members.

WEMC PPG Confidentiality PolicyDownload
PPG_Terms_of_ReferenceDownload