Patient Registration

 

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The practice complies with the Data Protection and Access to Medical Records legislation and holds both written and electronic medical records for patients, neither of which is disclosed to a third party without the patients written permission.  Identifiable information about you will be shared with others in the following circumstances:

 

1.     To provide further medical treatment for you

 

2.      To help you get other services - this requires your consent

 

3.      When there is a duty to others - where anonymised patient information will be used at local and national level to help Public Health and Government plan services e.g. for diabetic care.

 

If you do not wish anonymous information about you to be used in such a way, please let us know.

 

Reception and Administration Staff require access to your medical records in order to do their jobs.  These members of staff are bound by the same rules of confidentiality as the medical staff.

The doctors welcome new patients who live within our practice area

 

As it often takes sometime for records to be forwarded from your former practice all newly registered patients will be asked to complete a health questionnaire and you will be required to have a New Patient Medical with a Nurse or Healthcare Assistant.

 

Medical treatment is available from the date of registration. Please contact reception for further information.

 

Accessible Standard Information

 

Do you have any communication needs?

Do you need a format other that standard print?

Do you have any special communication requirements?

How do you prefer to be contacted?

What is your preferred method of communication?

How would you like us to communicated with you?

Can you explain what support should we provide for you?

What is the best way to send you information?

 

Patients will not be unreasonably refused registration, and “unreasonable” includes refusal based on:

  • Medical condition
  • Race
  • Gender or sexual orientation
  • Disability
  • Age
  • Religious group or religious beliefs
  • Political beliefs
  • Appearance or lifestyle

Responsibilities of the Patient:

  • Keep your appointment - if you are unable to keep an appointment please let us know as soon possible so that it can be offered to someone else.
  • Value the team - We value our team tremendously and we are highly trained and committed to providing the best possible care and treatment.  Whilst we appreciate that emotions sometimes run high, we do ask that you treat the team with respect and courtesy.  We are here to help and it is not acceptable to verbally or physically abuse members of the team.  In such instances we may have to review whether you can remain registered with the practice.
  • Contact us as soon as you have a query to give us the opportunity to resolve it.
  • Work with us to provide a high quality NHS service.
  • Keep personal details up to date, i.e. address and contact details.
  • Switch off your mobile phone before consultation to avoid interruption.