From 1st December 2014, Ward End Medical Centre will implement the NHS Friends and Family Test (FFT).


The FFT is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services.  It is a continuous feedback loop between patients and practices.


Ward End Medical Centre will provide an opportunity for people who use the practice to give anonymous feedback through the FFT.

  • FFT forms can be completed whilst in practice and placed into the box provided
  • Patients can leave feedback on line by vising the website
  • SMS text messaging service