Booking Appointments

 

All patients are seen by appointment.  Our booking system includes a number of pre-bookable appointments and “same day appointments”.  The majority of the pre-bookable appointments are early morning appointments and can be booked up to two weeks in advance.  Bookings for the “same day appointments” can be made by ringing 0121 327 1049/0131 (Four lines) from 8.30AM each day.

 

Please be patient with staff, they are answering the calls as quickly as possible.

 

 Appointments are available from 8.30AM until 6.00PM.  Please note appointment hours vary for each GP.  Please advise the receptionist at least 12 working hours before, if you cannot keep your appointment, in order that we may cancel and allow this appointment slot to be given to another patient. Before 8.30AM and after 6.30PM each day and after 13:00pm on Thursdays the phone lines are redirected to the BADGER out of hour’s centre.

 

Home visits

 

Home visits are made at the discretion of the doctor and are only for patients who are housebound. If a visit is necessary telephone the surgery before 10am each day.

Telephone Triage

We offer a telephone triage service for patients who do not need to see the Doctor, but have a problem which can be dealt with over the telephone. Patients are required to leave their name, contact telephone number and may be asked to give a brief idea of the problem, this will enable the GP to have some information before returning the call.